If your carpet has traffic lane gray or has stains that are permenant and the tech explain the situation to you. It does not apply to money back guarantee process. Now if the customer is not satisfied for any other reason. Oxymagic will come back and reclean area not happy with. If customer will not let us clean it again we will recommend another company to come to see if they can satisfy you.  Oxymagic will pay the company the same amount that the customer paid us.

900 Commonwealth Place Suite 200-309 Virginia Beach, VA 23464 Phone:   (757) 214-9207 Hours of Operation: Monday - Saturday  (8am  6 pm)